PAYMENT TERMS & BILLING POLICY

Last updated: November 1, 2026

This policy explains prices, checkout, billing, payment questions, cancellations, and purchases from https://www.woahnow.shop/. Woahnow is operated by RAMON VIEITA LLC.

1. Currency and Prices

  • Currency: Displayed in U.S. Dollars (USD) for the U.S. storefront.

  • Price Changes: Prices for future purchases may change, but a subsequent price change will not affect an already accepted order or create a retroactive price-adjustment entitlement.

  • Promotions: Promotional offers are governed strictly by their specific terms (eligible products, minimum purchase requirements, valid dates, and combination limits).

2. Total Order Cost

  • Transparent Pricing: Checkout details the item subtotal, discounts, sales tax, shipping fees (standard shipping is $0/free), and final total before payment.

  • No Hidden Fees: We do not charge undisclosed mandatory handling fees, membership fees, or automatic recurring charges for standard one-time purchases.

  • Sales Tax: Calculated based on the delivery destination and displayed at checkout. (Banks or card issuers may independently charge international transaction/currency conversion fees if applicable).

3. Accepted Payment Methods

  • Use the active payment methods presented during checkout. (Footer logos do not guarantee availability across all devices or checkout methods).

  • Security Warning: Never send full payment card details or banking passwords to customer support. Do not make payments to external accounts not initiated via the official checkout.

4. Authorization, Charges, and Order Confirmation

  • Submitting an order authorizes our payment providers to process the checkout total. Payments must be successfully authorized/collected prior to dispatch.

  • Order Confirmations: An automated email acknowledges order receipt (it is not a guarantee of fulfillment if a stock error occurs).

  • Billing Descriptors: Transaction descriptions on bank statements may vary based on our payment processor configuration. If you notice an unrecognized charge, email us with your order details (do not include full card numbers).

5. Billing Information and Payment Security

  • Provide accurate billing information matching your payment account and use only authorized payment methods.

  • We and our payment providers screen transactions for fraud and security verification. Never send sensitive credentials (like passwords or 2-factor authentication codes) to our support team.

6. Failed, Declined, or Duplicate Payments

  • If a payment is declined, verify your billing details and funds with your bank. Avoid submitting repeated orders to prevent accidental duplicate charges.

  • If you suspect a duplicate charge, email hello@woahnow.shop with order details, dates, and amounts so we can investigate and promptly refund verified duplicates.

7. Billing Documents and Errors

  • Order confirmation emails serve as your primary billing record. Contact us if you need clarification or copies of receipts.

  • In the event of a material pricing or billing error, we will contact you to seek instructions, or cancel and refund the affected items. We will never alter your charges or substitute products without your consent.

8. Cancellations and Refunds

  • Cancellations: Email hello@woahnow.shop promptly with your order number. If the order has not been dispatched and can be stopped, we will cancel and refund it.

  • Refund Timelines: Once a return is received and inspected (1–3 business days), refunds are issued to the original payment method. Banks or payment providers typically take an additional 3–5 business days to post the funds (total estimated timeframe: 4–8 business days from receipt).

  • Refund Scope: Includes item price and applicable refundable taxes. Standard shipping and prepaid return labels are free, and we charge no restocking fee.

9. Billing Disputes and Contact

If you have any billing or payment concerns, contact us first so our team can investigate and resolve the issue directly.

  • Store Name: Woahnow

  • Legal Entity: RAMON VIEITA LLC

  • Website: https://www.woahnow.shop/

  • Email: hello@woahnow.shop

  • Phone: +1 814-684-3368

  • Address: 10407 Briarcliff Rd E, Jacksonville, FL 32218, United States

  • Customer Support: Monday–Friday, 9:00 a.m.–6:00 p.m. U.S. Eastern Time (excluding U.S. federal holidays).

  • Typical Response Time: 1–2 business days.