Privacy policy

Last updated: November 1, 2026

1. Who We Are

Woahnow ("Woahnow," "we," "us," or "our") is operated by RAMON VIEITA LLC. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit https://www.woahnow.shop/, purchase our products, contact customer support, or otherwise use our services.

  • Business and Mailing Address: 10407 Briarcliff Rd E, Jacksonville, FL 32218, United States

  • Email: hello@woahnow.shop

  • Telephone: +1 814-684-3368

  • Customer Support Hours: Monday–Friday, 9:00 a.m.–6:00 p.m. Eastern Time (excluding U.S. federal holidays). We normally respond within 1–2 business days.

2. Personal Information We Collect

  • Information You Provide: We collect information you submit when placing an order, requesting a return, creating an account, subscribing to communications, or contacting us. This can include your name, email address, telephone number, shipping and billing addresses, order details, selected sizes and colors, account information, and messages or photographs you send about an order or product issue.

  • Payment-Related Information: Payment providers process the payment details needed to complete your transaction. We receive information needed to manage the order, such as payment status, transaction identifiers, and limited payment-method details made available by the provider.

    Security Note: Do not send full card numbers, security codes, passwords, or bank login details to our support team.

  • Information Collected Through the Website: Our storefront and service providers may collect IP address, browser and device information, operating system, cookie identifiers, pages viewed, referring pages, shopping-cart activity, and interactions with the website. The exact information depends on your browser settings, choices, and the services enabled on the store.

  • Information From Service Providers: We may receive payment confirmations, fraud-risk signals, delivery updates, and customer-service information from payment processors, Shopify, shipping providers, and other providers helping us deliver the services.

3. How We Use Personal Information

We use information to:

  • Process and fulfill orders, accept payments, send receipts, and provide order updates.

  • Arrange delivery and administer returns and refunds.

  • Answer questions and maintain customer accounts where offered.

  • Detect fraud and misuse, secure and troubleshoot the website.

  • Meet legal, tax, accounting, and recordkeeping obligations.

  • Send requested marketing communications (if you subscribe), subject to applicable consent and opt-out rules.

A purchase does not, by itself, authorize every form of marketing. We do not use personal information for an unrelated purpose without the notice or choice required by applicable law.

4. When We Disclose Personal Information

We disclose information as reasonably necessary to:

  • Service Providers: Commerce and hosting providers (Shopify), payment processors, shipping and delivery companies, hosting and security providers, and customer-support providers.

  • Professional & Legal Bodies: Professional advisers, authorities, or other parties to comply with valid legal obligations, protect customer rights, investigate fraud, or facilitate a business merger/transfer.

  • Analytics/Advertising Partners: Subject to disclosures, choices, and privacy controls presented on our website.

5. Shopify and Third-Party Services

  • Our online store is hosted on Shopify, which processes information to operate the storefront and related services under its own privacy policies (Shopify Privacy | Consumer Privacy).

  • External websites, payment services, and other third-party services have their own privacy practices that are separate from this policy.

6. Cookies and Your Choices

  • Cookies and similar technologies help maintain shopping carts, recognize sessions, provide security, remember preferences, and support enabled website measurement or marketing features. Necessary technologies may remain active to provide services you request, while optional technologies operate only after appropriate consent.

  • You can manage cookies through your browser settings or our website's cookie/privacy-preference controls.

  • Note: Blocking or deleting cookies may affect essential features like your shopping cart, login, checkout, or saved preferences.

7. Email and Other Communications

  • Marketing Emails: You can stop promotional emails by using the unsubscribe link in the message or by contacting hello@woahnow.shop.

  • Transactional Messages: We may continue to send necessary order, shipping, return, security, or service messages.

  • SMS Marketing: If text-message marketing is offered, separate enrollment, consent, and opt-out terms will be provided upon sign-up (this policy does not automatically enroll you in text messaging).

8. Privacy Rights

Depending on your location and applicable law, you may have rights to:

  • Request access to, correction of, deletion of, or a portable copy of your personal information.

  • Obtain details about disclosures, withdraw consent, or opt out of certain processing (such as targeted advertising, sale, or sharing of data).

How to submit a request:

  • Email hello@woahnow.shop with the subject "Privacy Request".

  • Provide sufficient details to identify your account or transaction (do not send sensitive identification documents unless requested through a secure process).

  • Authorized agents may submit requests where permitted by law, and we may request proof of authorization.

  • If a right to appeal applies, you can send appeals to the same email address with the subject "Privacy Appeal".

  • We honor recognized browser-based opt-out signals (such as Global Privacy Control) where required by law and will not discriminate against you for exercising your privacy rights.

9. Retention, Security, and International Processing

  • Retention: We retain personal information for as long as reasonably necessary to fulfill orders, resolve disputes, and comply with legal obligations. A deletion request may not require deletion of records that must be retained by law.

  • Security: We employ reasonable administrative, technical, and organizational safeguards to protect data, though no system can guarantee absolute security.

  • Cross-Border Processing: Our service providers may process information in the United States or other countries, subject to protections required by applicable law.

10. Children's Information

Although we sell children's clothing, our shopping service is intended for adult purchasers and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact hello@woahnow.shop so we can investigate and take appropriate action.

11. Changes and Contact

We may update this policy to reflect changes in our practices or applicable requirements. Updated versions will be posted on this page with a revised date.

For any privacy-related questions, contact us at:

  • Legal Entity: RAMON VIEITA LLC (operating as Woahnow)

  • Address: 10407 Briarcliff Rd E, Jacksonville, FL 32218, United States

  • Email: hello@woahnow.shop

  • Phone: +1 814-684-3368