Shipping policy

Last updated: November 1, 2026

This Shipping Policy applies to orders placed at https://www.woahnow.shop/. Woahnow is operated by RAMON VIEITA LLC.

1. Shipping Origin, Destinations, and Cost

  • Origin & Scope: We ship from the United States and offer free standard shipping across all 50 U.S. states and the District of Columbia. (International shipping is currently not offered through this policy).

  • Shipping Cost: $0 (Free standard shipping, no minimum order requirement). Applicable sales tax is calculated and displayed at checkout.

  • Special Addresses: For P.O. boxes, APO/FPO/DPO addresses, U.S. territories, or locations requiring special carrier services, please contact hello@woahnow.shop before ordering to confirm availability and estimates. If an unsupported address is used at checkout, we will contact you and promptly refund any unshipped items.

2. Business Days and Order Cut-off

  • Business Days: Monday through Friday, excluding U.S. federal holidays.

  • Time Zone: All cutoff and support times use U.S. Eastern Time (EST/EDT, following seasonal changes).

  • Daily Order Cut-off: 6:00 p.m. Eastern Time on business days.

    • Orders received before the cut-off begin the handling period on that business day.

    • Orders received at or after the cut-off, on weekends, or on federal holidays begin processing on the next business day. (Note: Cut-off time is not a guarantee of same-day dispatch).

3. Handling, Transit, and Estimated Total Delivery

  • Order Handling: 1–3 business days (includes review, picking, packing, and carrier handover).

  • Standard Transit: Approximately 6–9 business days after dispatch and carrier acceptance.

  • Estimated Total Delivery: Approximately 7–12 business days (combining handling and transit).

    • Note: These are delivery estimates, not guaranteed arrival dates. Any product-specific timelines noted on individual product pages take precedence.

4. Dispatch Confirmation and Tracking

  • We email shipping confirmation and tracking details to the address provided at checkout.

  • Tracking updates may take time to appear after a label is created; carrier acceptance and scanning provide the progress.

  • If you do not receive an update within the stated handling period, check your spam folder and email hello@woahnow.shop with your order number.

5. Order Changes and Cancellations

  • Please review your shipping details (address, name, contact info) and items carefully before submitting payment.

  • Modifications: We can update or cancel an order only if it has not yet been dispatched and fulfillment can be intercepted. Once with the carrier, changes/redirects cannot be guaranteed (delivered items may be returned via our Return Policy).

6. Split Shipments and Delivery Issues

  • Split Shipments: Orders may occasionally arrive in multiple parcels. We do not charge extra standard shipping for splits, and tracking will be provided for each parcel.

  • Damaged/Incorrect Items: Inspect your order upon delivery. If items are missing, damaged, or incorrect, contact us promptly with photos of the packaging and contents (if available) so we can resolve the issue.

  • Missing "Delivered" Parcels: If tracking marks a parcel as delivered but it cannot be found, check secure locations, household members, leasing offices, or mailrooms, then contact us. We will assist you with the carrier investigation.

  • Uncollected/Returned Parcels: If a parcel returns due to an incomplete address, refused delivery, or missed collection, contact us to arrange a reshipment or refund. No undisclosed penalties or fees will be imposed.

7. Delays and Unfulfilled Orders

  • Transit Delays: Weather, carrier disruptions, or holidays can affect transit times. We will assist you with significant delays.

  • Fulfillment Delays: If we cannot dispatch an order within the promised handling period, we will notify you, provide a revised date, and explain your options (consenting to the delay or canceling for a prompt refund). We will never substitute items or charge extra without your explicit consent.

8. Returns and Business Contact

  • Returns: Eligible products can be returned within 30 calendar days. We provide a free printable prepaid return label and charge no restocking fee (see our Return and Refund Policy for full terms).

  • Store Name: Woahnow

  • Legal Entity: RAMON VIEITA LLC

  • Website: https://www.woahnow.shop/

  • Email: hello@woahnow.shop

  • Phone: +1 814-684-3368

  • Address: 10407 Briarcliff Rd E, Jacksonville, FL 32218, United States

  • Customer Support: Monday–Friday, 9:00 a.m.–6:00 p.m. U.S. Eastern Time (excluding U.S. federal holidays).

  • Typical Reply Time: 1–2 business days.